Shipping & Returns
Shipping & Returns

  • How much is shipping going to cost me anyway?
  • We charge shipping based on size and weight. We charge the lowest possible cost, so we are not a company that tries to make profit on the shipping. Once you have purchased your items and have either gone through the Paypal checkout or e-mail ordering, we will send you an invoice for the total lowest possible shipping. That total will have to be paid as well before we can ship out your order.
  • How long will be order take to get to me?
  • If we have the items you ordered on hand we can get them shipped to you upon payment between 1-3 weeks. If we have to order some or all of your order from suppliers expect shipment between 3-6 weeks.
  • How is the shipping of my order handled?
  • We take the upmost care when shipping your orders. We have had extensive experience in shipping goods to all over the world due to our sideline ebay business under the id name of expoblue.
  • Why is it that sometimes my orders take longer to get to me than others?
  • Most of the items we list on our website are in stock at our store, and as such we can ship those as soon as payment is recieved. Other items will have to be ordered from our suppliers and we may have to wait awhile to fill your order.
  • Ordering:

  • Are there any other ways to order from you other than using Paypal?
  • Yes. You can e-mail us your order and collect at the store. We are presently investigating other on-line payment options. Please remember that when you order you will need to put down the entire name of the item and any other relevent info. Include all contact info for quickest service.
  • Why don't you have more size choice in the surplus clothing?
  • Often the surplus market only has certain sizes available at that time. It's rare that we get many XL sizes and above, but if you would like to contact us about getting some of the larger sizes we will put you on a waiting list. We will contact you when your size becomes available and before we put it on the web site.
  • What is your return policy?
  • All sales are final so please make sure of sizes you order. Of course, if your order arrives and you find it is defective simply return and we will refund or replace as applicable.
  • What if I order item(s) that are out of stock?
  • We do our best to notify all customers if something they ordered is out of stock. You will have the option of waiting or getting refunded for what is not in stock and having the rest of the order sent as is. We the majority of our re stock orders on Friday, and chances are if there are missing items on your order(s) they will be re ordered then.
  • Shipping and Handling/Refunds:

  • How long will be order take to get to me?
  • If we have the items you ordered in stock we can get them into the mail within 1-3 days of your payment clearing. The shipping time is very dependant upon your location. Orders shipped to Canada and USA are usually arriving in between 1-3 weeks. If we have to order some or all of your order from our suppliers please expect shipment to be between 4-8 weeks.
  • How is the shipping of my order handled?
  • We take the upmost care when shipping your orders. We have had extensive experience in shipping goods to all over the world due to our many years in mail out.(eBay etc).
  • By what methods do you ship?
  • 99% of the time we will use Canada Post. We are happy to use a different courier service upon customer request, but extra costs may be added to the total cost of the order placed.
  • How Are Telephone orders handled?
  • We only take over the phone orders from other retailers and well known customers. Due to past scams we cannot use telephone sales as a major means of selling our goods anymore to the general public.
  • Why is it that sometimes my orders take longer to get to me than others?
  • Most of the items we list on our website are in stock at our store, and as such we can ship those as soon as payment is recieved. Other items will have to be ordered from our suppliers and we may have to wait awhile to fill your order. We will contact you to discuss this situation if it occurs.
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